FAQs

HOW CAN I CONTACT OMY CUSTOMER SERVICE?
You can contact us Monday to Friday from 10am to 6pm:
by e-mail to salesexport@omy.fr or call +33 (0)1 48 00 18 41.
HOW DO I GET MY CUSTOMS INVOICE?

If you need an invoice for your customs office, contact our Customer Service at boutique@omy.fr or by phone at 01 48 00 18 40

I NEED HELP TO MAKE MY FIRST ORDER, HOW CAN I DO IT?
You can contact us Monday to Friday from 10am to 6pm by e-mail at salesexport@omy.fr or by telephone on 01 48 00 18 41. We'll be delighted to help you.
IS IT POSSIBLE TO MODIFY MY ORDER?
No, once your order has been approved it cannot be changed.
WHAT IF I CAN'T LOG IN TO MY ACCOUNT?
You can contact us Monday to Friday from 10am to 6pm:
by e-mail to salesexport@omy.fr or call +33 (0)1 48 00 18 41
WHAT IF I HAVE RECEIVED A FAULTY ITEM?

We are sorry if you received a defective item.

Please contact our Customer Service with the order number, the name and the reference of the article in question at boutique@omy.fr or on 01 48 00 48 40