FAQs

WHAT IF I HAVE RECEIVED A FAULTY ITEM?

We are sorry if you received a defective item. Please contact our Customer Service with the order number at 01 48 00 48 40, or via our contact form.

I NEED HELP TO MAKE MY FIRST ORDER, HOW CAN I DO IT?

You can contact us Monday to Friday from 10am to 6pm by e-mail at salesexport@omy.fr or by telephone on 01 48 00 18 41. We'll be delighted to help you.

HOW DO I GET MY CUSTOMS INVOICE?

If you need an invoice for your customs office, contact our Customer Service on 01 48 00 18 40, or fill out our contact form .

IS IT POSSIBLE TO MODIFY MY ORDER?

No, once your order has been approved it cannot be changed.

WHAT IF I CAN'T LOG IN TO MY ACCOUNT?

You can contact us Monday to Friday from 10am to 6pm:by e-mail to salesexport@omy.fr or call +33 (0)1 48 00 18 41

HOW CAN I CONTACT OMY CUSTOMER SERVICE?

You can contact us Monday to Friday from 10am to 6pm:by e-mail to salesexport@omy.fr or call +33 (0)1 48 00 18 41.